How do you treat your current and potential clients?

Have you considered a customer service protocol for you or your organization?

Would you like your client's experience to be memorable?

From offering catering services to business relationships, in person, on the phone or in writing, the communicative image that we offer will mark our professional relationship with the client.

The Customer Service training poses the question of what today's client expects in each business sector and how we can approach excellence and satisfy needs in a differentiated, personalized and updated way.

In this training we work on:

 

Customer service goals

Customer service situations

Customer service context and resources

Emotional self-management

Professional and commercial attitude

Personalization

Active listening

Records and formalities

Assertiveness and kindness

Welcoming

The customer experience

Non-verbal communication

Language for our clients 

Voice and image

Customer profiles

Corporate customer service

Customer service protocols

Customer loyalty